Privacy Policy
1. Purpose
This Privacy Policy explains how Operational Excellence Simplified (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you use our website, products, services, webinars, training, forms, surveys, and related offerings.
2. What Information We Collect
Depending on how you interact with us, we may collect:
- name
- email address
- phone number
- organisation name
- job title
- billing address
- payment-related information processed through our payment providers
- account and login details
- purchase history
- product enrolment and access information
- training scheduling details
- webinar registration details
- certificate completion information
- communications and support enquiries
- information you submit through forms, surveys, worksheets, assessments, or intake forms
- website usage information, analytics data, cookies, and device/browser information
3. Why We Collect Personal Information
We collect personal information for purposes that are reasonable in the circumstances and related to our business, including:
- creating and managing user accounts
- delivering free and paid products and services
- administering subscriptions, access periods, free trials, and bundles
- scheduling and delivering webinars and training sessions
- sending session links, course updates, service messages, and support communications
- processing purchases, payments, refunds, cancellations, and invoices
- issuing completion certificates where applicable
- responding to enquiries and support requests
- improving our website, products, courses, and services
- managing security, fraud prevention, misuse, and unauthorised access
- maintaining business, tax, accounting, and legal records
- complying with applicable legal and regulatory obligations
4. Consent
Where required, we rely on your consent to collect, use, or disclose your personal information. By providing information to us, creating an account, registering, purchasing, submitting a form, or continuing to use our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, unless a different legal basis applies.
You may withdraw consent to certain uses, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide some products or services.
5. Limiting Collection
We aim to limit collection to the personal information needed for the purposes identified in this Privacy Policy and for purposes reasonably related to those purposes.
6. Cookies, Analytics, and Similar Technologies
We may use cookies and similar technologies to:
- keep the website functioning
- remember user preferences
- understand website traffic and usage
- improve website performance and user experience
- support marketing and advertising, where applicable
- understand which pages, products, and content are useful to visitors
You can control cookies through your browser settings. Some website functions may not work properly if cookies are disabled.
7. Email Communications and Marketing
We may send transactional emails related to your account, registration, purchase, product access, training session, webinar, certificate, or support request.
Where permitted, we may also send educational, promotional, or marketing communications. You may unsubscribe from marketing communications using the unsubscribe method provided in the message or by contacting us.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages where needed to deliver products, manage your account, or comply with legal obligations.
8. Third-Party Service Providers
We may use third-party providers to support our operations, such as:
- website hosting providers
- course and product delivery platforms
- payment processors
- scheduling tools
- video meeting and webinar platforms
- form and survey tools
- email and marketing service providers
- analytics providers
- cloud hosting and storage providers
- accounting, tax, or business administration tools
We may disclose personal information to such providers only as needed for the services they perform for us, subject to appropriate contractual, technical, and operational safeguards where applicable.
9. Payment Information
Payments may be processed by third-party payment providers. We do not intentionally collect or store full payment card details on our own website unless clearly stated. Payment information is handled by the relevant payment provider according to its own terms and privacy practices.
10. Cross-Border Processing
Some service providers may store or process personal information outside your province, territory, or country of residence, including outside Canada. As a result, personal information may be subject to the laws of other jurisdictions.
11. Retention
We keep personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, and as needed to meet legal, accounting, tax, security, platform administration, and dispute-resolution requirements.
When personal information is no longer reasonably needed, we will delete, anonymise, or securely retain it in accordance with our business and legal requirements.
12. Safeguards
We use administrative, technical, and organisational safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorised access, use, disclosure, copying, modification, or disposal.
No website, platform, or electronic system is completely secure. We cannot guarantee absolute security.
13. Accuracy
We make reasonable efforts to keep personal information as accurate, complete, and current as necessary for the purposes for which it is used.
You are responsible for providing accurate information when registering, purchasing, selecting session dates, or contacting us.
14. Access and Correction
You may request access to the personal information we hold about you and request correction of inaccurate or incomplete information, subject to applicable law.
To make a request, contact us at:
[email protected]
15. Privacy Breaches
If we experience a breach of security safeguards involving personal information under our control, we will respond in accordance with applicable law, including any applicable notification, reporting, and record-keeping obligations.
16. Children
Our products and services are intended for adults and professional users. We do not knowingly collect personal information from children without appropriate authorisation.
17. Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date. Continued use after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.
18. Contact
For privacy questions, access requests, correction requests, or complaints, contact:
Privacy Contact: Saad Ghafoor, CEO
Email: [email protected]